Make a difference to the lives of 8 million people in NSW.
Join the Service NSW team of talented, passionate people.
At Service NSW, a positive customer experience is our highest priority.
We are a diverse team of over 4000 staff working together to provide services that help improve the lives of our 8+ million customers across NSW.
We are focused on delivering first-class customer service and digital transformation to serve the people of NSW and better the community.
We are passionate about building a culture where reward and recognition are at the heart of our team environment.
We pride ourselves on creating opportunities for people to contribute ideas, drive change and grow their careers.
We have a range of roles available from customer service through to client relationship management and information technology.
Our digital services team employs over 500 designers, engineers and product managers. We have opportunities at senior, mid and junior levels.
Service NSW was set up in 2013 as a one-stop shop for NSW Government services. Our vision is to be a connected, trusted and caring part of NSW communities.
Led by our CEO, our executive team oversees service delivery, partnerships, security, digital services, small business, risk, strategy and performance,
Do you have a passion for anything and everything to do with technology?
We need you!
Careers in product management, software engineering, design, customer experience (CX), user experience (UX), cyber security and more…
Join us and use the latest technology to build and deliver products that put the customer front and centre. Work on innovative and exciting digital projects that make interacting with government easier and create better outcomes for our customers.
We offer more than just a job, with careers almost as diverse as our people.
Be the face or the voice on the frontline giving support to customers, communities and industry across NSW.
Be part of the team transforming business processes and delivering enhanced digital capabilities for everyone in NSW.
Build your career in talent acquisition and development, industrial relations, return to work, inclusion, and more.
Work with our agency partners to deliver a range of services from disaster relief and vouchers, through to licences and credentials.
We have varied roles in operations, service delivery, privacy, legal, administration, and risk, strategy and performance.
Graduates receive a competitive salary, study support and a permanent role upon completion of the program.
If you don’t receive a confirmation email, check your junk or spam folders.
For further assistance, read the application checklist or frequently asked questions.
Service NSW encourages applications from a diverse range of people and we’re committed to practices that are fair and inclusive.
The application process will include a range of assessment techniques to help determine your suitability for the position. Our recruitment process is in line with the Government Sector Employment Act 2013.
Some of the assessments we use are:
Below is a general guide to our recruitment process:
Recruitment times can vary and may take longer if we receive a high number of applications.
Candidate documents are not kept for future jobs. You need to reapply if you find another opportunity.
As an agency within Department of Customer Service (DCS), Service NSW offers flexible working, competitive pay and conditions, and support employee health and wellbeing.
The key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You belong in our diverse and inclusive workplace.